+(84) 942 890 898

Booking Policies

Dear our distinguished clients,

It’s our great pleasure working with you. We hope that the following terms would be helpful to our future co-operation.

 

SETTLEMENT OF ACCOUNTS AND PAYMENT

Client’s payment shall be settled by telegraphic transfer, by cash, credit cards or travelers cheques. Except for cash payment, a service charge may apply. In case the credit facilities have been agreed with the Client/Agent, payment shall be settled by swift or telegraphic transfer to the appropriate Vietnam Travel Top bank account. Any bank charges levied by the sending bank relating to transfers to Vietnam Travel Top must be paid by the Client/Agent.

 

RESERVATION / DEPOSIT / FULL PAYMENT/confirmation

A non-refundable deposit of 30% of the total package price is required to request and confirm your reservations. Final payment of the tour price must be made 15 days prior to client's arrival in Vietnam or starting date of the tour, or otherwise Vietnam Travel Top may at their sole discretion cancel the bookings without any refund of sums already paid to Vietnam Travel Top by the Client/Agent.

 

RATES/VALIDITY

All prices quoted to the Client/Agent are on a net basis and in American Dollars at current rate of exchange and valid until the date notified in tour program. Vietnam Travel Top warrants that the prices or rates quoted to the Client/Agent are correct at the time of issuance of the Client's/Agent's quotation and/or invoice but are subject to change in line with market, tax or currency fluctuation, with or without prior notice.

 

CHILDREN POLICY

Children between 2 and 12 years of age are granted a 25% discount on transfers, excursions and package tours provided on the condition that they share the room with two adults without an extra-bed. The discount is reduced to 15% if they require an extra-bed. These discounts are granted for one child per room only. Children requiring their own rooms are charged as adults, but will be granted a 30% discount on applicable airfares.

 

CANCELLATIONS

For cancellations of confirmed arrangements, while a Client/Agent loses its deposit as mentioned above, charges for cancellation of bookings are not levied by Vietnam Travel Top but if hotels, carriers and other contractors apply charges for cancellation, the Client/Agent shall be liable to pay those charges to Vietnam Travel Top or to the concerned parties directly as the case may be.

For NO-SHOWS, there will be no refunds. All cancellation must be in writing and received by Vietnam Travel Top.

No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member.

 

AMENDMENT SERVICE CHARGES

A service charge of USD 25 will be implemented for ANY changes to the booking once the reservation is confirmed. Once documentations are issued, any changes thereafter will be $50 per change and for re-issuance of any vouchers. Additional charges for the re-issuance of air tickets will be applied.

When dates are changed on these packages, prices may vary depending on the day of travel and airline class of service booked, which is determined by airline seat availability. All prices are subject to change without notice.

Note: THE AMENDMENT SERVICE CHARGES STATED ABOVE ARE IN ADDITION TO THE APPLICABLE CANCELLATION CHARGES.

 

REFUNDS

All requests for refunds will be considered promptly, but they must be in writing and received within 30 days of the return date of the tour. Certain unused tour features are not refundable.

 

TRAVEL DOCUMENTS

It is the responsibility of individual travelers to see that proper documentation is obtained in advance of the trip. Each passenger must be in possession of a valid passport which must be valid for more than 6 months AFTER the return date of travel. Passport number, date and place of issue, and birth date is now required by airlines and trains, and may be required to confirm services. Names on your airline tickets must match the first and last name listed on your passport.

Visa requirements must be met for travel to certain countries. Visa requirements vary according to your nationality. To avoid time consuming, Vietnam Travel Top recommends you obtain your required visas on arrival. Please check our visa-on-arrival services. You may also make your own visa arrangements directly with the embassy / consulate of Vietnam in your country.

Check with Vietnam Travel Top for up-to-date requirements and information. Vietnam Travel Top will assist with, but will not be held responsible for obtaining the necessary documentation.

 

RESPONSIBILITY AND DISCLAIMER

Vietnam Travel Top shall always do its utmost to provide the Services to the best of its capacity and upon the satisfaction of the Client. Vietnam Travel Top acts only in the capacity of agent for its travelers in making arrangements for transportation, hotels, and other services that are incidenta

Contact Vietnam Travel Top for further information

Email: info@vietnamtraveltop.com

About Vietnam Travel Top

Our slogan is "Find yourself here!" so we are committed to provide the the best services to our clients. For more information about our company or services, please feel free to contact us. We would satisfy you shortly.
We would like to thank you very much for your attention and we wish you a wonderful trip to Vietnam!